Frequently Asked Questions

Welcome to Luminr. Find answers to common questions about authentic Korean skincare in Kenya, choosing products, payments, delivery and customer support.

1. Are your Korean skincare products authentic?

Luminr offers a curated selection of Korean and international skincare products from recognised brands. We are committed to providing genuine products and helping customers shop with confidence.

2. Where can I buy Korean skincare products in Kenya?

Shop online at luminr.co.ke and explore brands such as COSRX, Anua, Beauty of Joseon, Medicube, SKIN1004, Isntree and Torriden. You can also visit our physical store at Capital Centre Mall, First Floor, Mombasa Road, Nairobi.

3. Do you deliver skincare products across Kenya?

Yes. Luminr delivers skincare products nationwide, so you can shop from anywhere in Kenya.

4. How long does delivery take?

We offer same-day delivery within Nairobi. Orders to other locations in Kenya typically take 1–3 business days.

5. What payment methods do you accept?

We accept M-Pesa, card payments and cash on delivery.

6. Can I visit your physical skincare store in Nairobi?

Yes. Visit Luminr at Capital Centre Mall, First Floor, Mombasa Road, Nairobi, to explore our skincare collection.

7. How do I choose the right skincare products for my skin type?

Start by identifying your skin type and primary concern, such as acne, oily skin, dryness, dehydration, sensitivity or dark spots. Explore our skin-concern collections or contact our team for product guidance.

8. What are the best Korean skincare products for acne?

The right products depend on your skin type and acne concerns. Explore our Acne & Blemishes collection for available cleansers, moisturisers and targeted treatments.

9. Which Korean sunscreen should I use?

Choose sunscreen based on your skin type, preferred texture and daily needs. Explore our sunscreen collection for suitable Korean and international options.

10. Can I combine products from different skincare brands?

Yes. You can combine products from different brands when their ingredients and formulations are compatible. Introduce new products gradually and follow usage instructions.

11. Can I return or exchange a skincare product?

Luminr accepts reports of faulty products within one hour of receiving your order. Eligible faulty products are replaced. Refunds are not offered under this policy. Please contact our customer support team within the one-hour reporting period with your order details and evidence of the fault.

12. How can I contact Luminr for skincare advice?

Contact us through our website's contact page or official customer support channels for assistance with product enquiries, orders and general skincare guidance.

Shop authentic Korean and international skincare at Luminr – your skincare destination in Kenya.